We all know that wheels take a beating! Especially on our lovely UK roads! We want to help you look after your K1 wheels for years and years to come. So we offer a speedy Collect/Service/Return process.
PLEASE NOTE THIS SERVICE IS AVAILABLE ONLY FOR KINETIC-ONE WHEELS PURCHASED FROM US. IT IS A COURTESY SERVICE TO OUR CUSTOMERS!
Ideal if you need to replace broken spokes or worn bearings, or if you just want the reassurance to know that your wheels are running properly into the future. (Please note if you have broken spokes or need a replacement freehub this service includes labour to replace a freehub and to repair up to 2 spokes in total).
We do recommend that your wheels are serviced every 12-18 months - either a specific wheel service or as part of your routine bike service.
How does it work?
- Book and pay for the service and wheel collection/re-delivery online. You are paying for 2-way shipping.
- And the price is the same for one wheel or two so you might as well send both!
- We will then contact you to find out what work you require doing to your wheel(s) and what address to collect your wheels from.
- We arrange for a courier to collect them from you on an agreed day.
- We then send you mailing labels and you pack the wheels nicely for us to be collected by the courier and then we do the rest. YOUR WHEELS MUST BE SENT REASONABLY CLEAN.
- We service the wheels and let you know any parts that will be required - and the cost to supply and fit them.
- We return the wheels to you by courier on an agreed day.
- We get your wheels into our workshop and carry out a full range of checks to your wheels: hubs, freehub, bearings, axles, spokes, nipples, rim wear etc. We will also check and correct your wheels for true, round, and spoke tension.
- We tell you If you need any parts replacing, such as spokes, freehub, or bearings (or if you want new decals applying, just let us know and we can do this whilst we are servicing your wheels.)
- PARTS COSTS: As an indicator: new spokes are about £3 each, bearings £25-£35 , freehub £49-£70, Decal sets around £30 - exact prices depend on which wheelset you own.
- LABOUR COSTS TO FIT PARTS: current charges are as follows:
Bearings 1 wheel: £8
Bearings 2 wheels: £14
Spokes (up to 2 spokes) £0
Additional spokes: £4 each
Remove/Fit Decals 2 wheels: £25 (as time consuming - you might want to do this yourself)
PLEASE NOTE : We will tell you the price before carrying out any work
Shipping charges / Timescales
Please note that when you checkout - shipping costs may look a bit pricey but please remember that it includes shipping BOTH ways by your chosen option.
Usually it takes about a week from collection of wheels to redelivery back at yours.
(Delivery of your wheels to us is 2 working days - it will then take us a few days to get your wheels serviced and or repaired and then return shipping will be on a next working day service.)
WE CAN ONLY REALLY OFFER THIS SERVICE TO UK MAINLAND CUSTOMERS - YOU CAN CHOOSE TO USE IT IF YOU ARE BASED ELSEWHERE .. BUT BEAR IN MIND THAT THE SHIPPING COSTS CAN GET A BIT CRAZY!